What Is a Site Coordinator?

A site coordinator and facilitator are volunteer roles that support an online course with others in a local group.

We consider these roles to be an integral part of how we deliver online courses to participants all around the world.  By being a Site Coordinator or Facilitator, you are bridging the gap in distance learning and providing learners with support they need to succeed.

Each site requires a site coordinator and optionally can include a facilitator(s). Depending on the staff and availability at your site, this could be two different people or one person could serve both roles. Read the descriptions below outlining the role and responsibilities for each to determine who, at your site, is appropriate for this task.

Site Expectations

By offering a site model for most of our courses, we do so with the following expectations:

Student Support

A site can enhance a participant’s individual learning with peer-to-peer engagement and networking.  Sites should offer an environment for participants to synthesize the information they learn within a cultural context.

  • Peer learning
  • Networking
  • Local, cultural context application
  • Creating a persistent learning community
  • Support: content, technical, reminders and motivation


A site should increase efficiencies and lower the cost for the participants.  It should also be an opportunity for more prospective participants to hear about your site’s involvement in the course.

  • Fee-sharing (lower per participant cost)
  • Facilitates communication efficiencies
  • Strategic recruitment
  • Payment and invoicing efficiency
  • Certificate distribution


Site Coordinator

Site coordinators coordinate the logistical and administrative aspects of the course and the onsite discussion. Each course has a slightly different format. For example some meet weekly or less frequently. Most courses require a minimum of 4 site meetings. We will send you specific responsibilities for the course you are coordinating once your site is registered.

  • Complete the Site Registration Form.
  • Recruit participants to the course. (You can use the printable versions on the course information page on our website.)
  • Request participants to complete the Participant Application.
  • Coordinate payment by payment deadline.
  • Attend a live site coordinator/facilitator webinar orientation session a week prior to the start of the course.
  • Arrange a venue for participants to meet at your site for course discussion.
  • Determine and arrange best format for site meetings.  Two options:
  1. Meet in-person. (This is the recommended format, if possible. Evaluation data shows this creates the best learning experience and connection among the participants)
  2. Remote-meeting through virtual meeting software like Zoom, Skype or Google Meet.
  • Communicate site meeting schedule and format to participants.
  • Ensure that proper equipment is in place to conduct the session: computer, adequate internet connection, speakers, LCD projector, screen.
  • Track participants attendance at your site.
  • Serve as main point of contact for course participants at your site regarding course questions. These may include:
    • How to log in to the course website
    • How to view and download materials
    • Minor technological troubleshooting
    • Providing information, referral and support to students that have questions or are struggling
  • Serve as main point of contact with course staff and teaching assistant at the University of Washington (edgh@uw.edu)
  • Respond to evaluation surveys and request for information from University of Washington staff to improve the course and learning experience.
  • Communicate any issues/problems to University of Washington staff to assist in better planning, and improving the course.
  • Confirm final list of participants’ grades.
  • Receive and distribute Certificates to participants

Site Facilitator

Some courses benefit from a Facilitator that will guide a rich, meaningful discussion for participants. Ideally this person has background in the content of the course, as well as classroom facilitation skills. Note that a facilitator is not required for all courses.

  • Using the Site Facilitator Discussion Guide that will be provided, facilitate a group discussion. Pose discussion questions to help participants adapt and apply the concepts and practices to the local setting by sharing ideas, experiences and providing feedback on the coursework.
  • Facilitate final presentations of participants (for certain courses).
  • Serve as content expert for content related questions for participants enrolled at your site.